Shipping policy

We ship discreetly, and we ship fast. Your privacy is the priority.

Processing Time

Orders are processed within 1–3 business days and are fulfilled Monday through Friday. Orders placed after 2:00 PM EST are processed the next business day.

Shipping Times

Once your order has been processed, please allow:

  • Standard shipping: an estimated 7–10 business days for delivery
  • Orders ship Monday through Sunday

Total estimated delivery time: 9–14 business days from the time of purchase, processing and shipping combined.

Discreet Packaging

Regeevo ships in plain, unbranded packaging. The outer box carries no logos, no product name, and nothing that indicates what’s inside. The return address is generic. We understand discretion matters.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method you select.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can also track your package on the carrier’s website using that number.

Customs & Duties — International Orders

International orders may be subject to customs duties, VAT, or import taxes. These charges are the responsibility of the customer and are collected by the carrier at delivery.

Shipping Delays

Delivery times may occasionally be affected by:

  • High demand periods
  • Customs clearance or inspection
  • Carrier delays
  • Weather or other unforeseen events

We’ll keep you updated if we expect a delay beyond our estimated window. If your package hasn’t arrived within 16 business days of shipment, contact regeevo.support@gmail.com with your tracking number.

Lost or Damaged Packages

Lost in transit: if your package is marked delivered but you haven’t received it, give it 2–3 days — carriers sometimes scan early. If it still hasn’t arrived, send us your tracking number and we’ll file a claim or send a replacement.

Damaged in transit: if Regeevo arrives damaged, take photos and email regeevo.support@gmail.com with your order number and the images. We’ll send a replacement at no cost, and you won’t need to ship anything back.

Questions

Email: regeevo.support@gmail.com
Hours: Monday–Friday, 9am–5pm EST